Question 1

When will my flowers arrive?

Accepted Answer

Order by 2pm Monday to Friday and your order arrives the next day, Tuesday to Saturday. An order at 1pm on Wednesday arrives on Thursday. Orders placed after 2pm on Friday, or at the weekend, arrive on Tuesday.

Question 2

How much is delivery?

Accepted Answer

Delivery is £4.95 and is free on orders over £60. We deliver to mainland UK addresses by tracked courier.

Question 3

Do you deliver on Sundays or Mondays?

Accepted Answer

No. We deliver Tuesday to Saturday and do not deliver on Sundays, Mondays or bank holidays.

Question 4

Can I choose a delivery date?

Accepted Answer

There is no date picker. To send on a later day, up to 14 days ahead, add "Deliver on" and the date to the card message box in your basket, and we hold your order and send it the working day before.

Question 5

Where do you deliver?

Accepted Answer

We deliver flowers, plants and gifts to mainland UK addresses by tracked courier. We cannot send fresh flowers or plants to the Scottish Highlands and islands, Northern Ireland, the Isle of Man or the Channel Islands, because they would spend too long in transit. Dried flowers, vases and gifts can go there in two to four working days at the same price.

Question 6

What happens in busy weeks?

Accepted Answer

During the weeks before Valentine's Day and Mother's Day we stop next-day orders a day earlier. We say so on the announcement bar when it applies.

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