If something is not right
Living flowers and plants are not returnable, but we put them right if they arrive poorly. Vases, dried flowers and gifts can go back within 14 days.
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They are living things and cannot be returned once sent, as perishable goods are exempt from the 14-day cancellation right. If your flowers or plant arrive damaged, or your bouquet fades within five days with normal care, send us a photo within that time and we'll send a replacement or refund you in full, whichever you prefer.
You can return them unused, in their packaging, within 14 days of delivery for a refund. Tell us first by email; return postage is yours unless the item arrived faulty or damaged. Refunds go back to your card within 14 days of the item reaching us. Opened chocolates and personalised cards cannot be returned unless faulty.
Send us a photo within five days of delivery, with the whole bouquet or plant in the frame.
Send it to hello@larkspurflowers.co.uk with your order number and a short note about what went wrong.
We'll send a replacement or refund you in full, whichever you prefer. Refunds go back to your card within 14 days.
You can cancel or change an order (address, message, delivery day) until 2pm on the working day before it is due to leave us, by email or phone, for a full refund. After that the flowers have been ordered and tied, so we cannot cancel, but we will always try to help.
Call 0117 496 0412 or email hello@larkspurflowers.co.uk. We are in the studio Monday to Friday 8am to 4pm and Saturday 8am to 12pm.