The small print
The terms that apply when you order flowers, plants or gifts from Larkspur Flowers Ltd.
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These terms apply when you order flowers, plants or gifts from Larkspur Flowers Ltd. By placing an order you agree to them.
Prices are shown in pounds sterling and include VAT. We take payment in pounds sterling when you place your order. We may change prices, but never after you have placed an order.
We deliver flowers, plants and gifts to mainland UK addresses by tracked courier, Tuesday to Saturday. Order by 2pm Monday to Friday and your order arrives the next day (an order at 1pm on Wednesday arrives on Thursday). Orders placed after 2pm on Friday, or at the weekend, arrive on Tuesday. We do not deliver on Sundays, Mondays or bank holidays, and during the weeks before Valentine's Day and Mother's Day we stop next-day orders a day earlier (we say so on the announcement bar when it applies). Delivery costs £4.95 and is free on orders over £60. We cannot send fresh flowers or plants to the Scottish Highlands and islands, Northern Ireland, the Isle of Man or the Channel Islands, because they would spend too long in transit; dried flowers, vases and gifts can go there in two to four working days at the same price.
There is no date picker. To send on a later day (up to 14 days ahead), add "Deliver on" and the date to the card message box in your basket, and we hold your order and send it the working day before.
They are living things and can't be returned once sent (perishable goods are exempt from the 14-day cancellation right). If your flowers or plant arrive damaged, or your bouquet fades within five days with normal care, send us a photo within that time and we'll send a replacement or refund you in full, whichever you prefer.
You can return them unused, in their packaging, within 14 days of delivery for a refund. Tell us first by email; return postage is yours unless the item arrived faulty or damaged. Refunds go back to your card within 14 days of the item reaching us. Opened chocolates and personalised cards can't be returned unless faulty.
You can cancel or change an order (address, message, delivery day) until 2pm on the working day before it is due to leave us, by email or phone, for a full refund. After that the flowers have been ordered and tied, so we can't cancel, but we'll always try to help.
These terms are governed by the law of England and Wales. Nothing here affects your statutory rights as a consumer.